top of page
Timeless-Elegance-Jewelry-logo

Privacy Policy

Last Updated: 24/06/2026

​

​

1. Introduction

Studio LG Jewellery ("we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order details

  • Communications you send to us

Information Collected Automatically

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Respond to enquiries

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraud and security threats

  • Comply with legal obligations

  • Send marketing communications where you have provided consent

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following lawful grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent

5. Payment Information

Payments are processed securely through third-party payment providers.

We do not store or have direct access to your full payment card details.

Payment providers process your information in accordance with their own privacy policies and security standards.

6. Sharing Your Information

We may share your personal information with:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • Analytics providers

  • Professional advisers where legally required

  • Government authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with UK data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce our agreements

When personal data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK data protection laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time where consent is the legal basis for processing

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.

You can manage cookie preferences through your browser settings.

11. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet can be guaranteed to be completely secure.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: supportsyntrix@gmail.com

13. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the revised version will take effect immediately upon publication.

bottom of page